Shea & Glow Shipping & Delivery Policy

Last updated: 13/06/2026

Thank you for shopping with us. This Shipping & Delivery Policy outlines our shipping procedures, timeframes, and costs to ensure a smooth shopping experience.

1. Domestic Shipping (United Kingdom)

We process and dispatch orders Monday through Friday (excluding UK bank holidays).

• Standard Delivery: 3–5 business days.

• Express Delivery: 1–2 business days.

• Order Cut-Off Time: Orders placed after 1:00 PM GMT will be processed the following business day.

Shipping Rates

2. Order Tracking

Once your package has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to the courier’s website so you can follow your delivery's progress.

3. Delivery Failures and Wrong Addresses

Please ensure all delivery information is correct at checkout.

• If a package is returned to us due to an incorrect or incomplete address provided by the customer, you will be responsible for the redelivery costs.

• If your order is marked as delivered by the courier but you have not received it, please contact our customer support team within 7 days.

4. Damaged or Missing Items

We take great care in packaging your items safely. However, if your order arrives damaged or if items are missing, please contact us immediately at sheaandglowbutters@gmail.com with your order number and photos of the damaged packaging/items so we can arrange a replacement or refund.

5. Cancellations and Changes

Because we aim to dispatch orders as quickly as possible, we cannot guarantee that amendments or cancellations can be made once an order is placed. If you need to make a change, please contact us immediately, and we will do our best to accommodate your request before dispatch.